Ms Jessica Chan is the EAM at the Light Hotel Penang
By V. Sivaji
Ms Jessica Chan or Jess to friends has assumed the post of the Executive Assistant Manager (EAM) at the 5-star property in Penang – the Light Hotel Penang.
Her core duties are overseeing the sales & marketing departments along with the added responsibility of undertaking special projects.
The seasoned hotelier holds a Master of Business Administration (MBA) from the Charles Sturt University, New South Wales in Australia.
Her long career spanning over 25 years in the hospitality industry has taken her to numerous hotels in Penang.
Among them are the Crowne Plaza Penang Straits City, Hydro Hotel Penang, the iconic E&O Hotel, The Gurney Hotel & Residence, Vistana Penang and the Hotel Equatorial Penang to name a few.
“Throughout my professional journey, I have always placed great importance on perseverance, a mind set focused on achieving objectives and maintaining a positive outlook.
“Currently, I have taken up the post as the Executive Assistant Manager at The Light Hotel Penang, my responsibilities encompass the supervision of sales, marketing, communication, reservations, and revenue management besides leading in marketing of new projects for the management.
Ms Jessica Chan EAM at the Light Hotel Penang
“I am fully dedicated to advancing the hotel’s success through my unwavering commitment and diligent efforts in growing both business and talents of future sales and marketing leaders.
“I am also committed to realizing my vision of increasing the hotel’s revenue and achieving success by focusing on creating exceptional and inventive guest experiences that foster long-lasting client relationships.
“As a strong believer in continuous learning in the hospitality industry, particularly focusing on the Internet of Things and advanced technologies.
“These innovations aim to provide a seamless hospitality experience for both internal staff and external customers. My passion lies in leveraging technology to enhance the way we deliver exceptional service in the hospitality sector.
“For the 9th year now, I am thrilled and honoured to be a part of The Light Hotel Penang team, which is committed to providing exceptional service to our guests while maintaining a personal touch.
“Our dedication to continuously evolve and uphold international service standards ensures that every guests’ experience is memorable and enjoyable”, said Jessica to Penang Hyperlocal.
Chan reports to general manager, Raj Kumar on the day to day operations of the Light Hotel Penang.
We wish her all the best and success in her new role at the Light Hotel Penang.