GM Michael Hanratty performing the pinning ceremony.

Despite all the negativity around us, the G Hotel found some cheer to celebrate for being the only hotel to have two of its front office staff being awarded the Les Clefs d’Or award.

The Les Clefs d’Or is a French term used in the hospitality industry reserved for those who had performed outstanding concierge services.

Also known as the “key of gold”, it is the symbol of an elite concierge organization of some 3,000 members world-wide. 

Most of them who receive this award are employed at four and five-star hotels and resorts.

Recently, Jason Kevin received the prestigious international Les Clefs d’Or recognition in a pinning ceremony that took place recently by general manager  Michael Hanratty.

Jason now proudly wears the Golden Keys on his lapel and is an official full keys member of Les Clefs d’Or. The other member of the order is chief concierge, Mohd Junaidi. 

Jason has been with G Hotel for over 14 years, started his career as a bellman and through hard work and perseverance, he has worked his way up to Assistant Chief Concierge at a tender age of 31. 

After hearing about Les Clefs d’Or, he had set sights on his goal in becoming a member of Les Clefs d’Or, following the footsteps of his colleague Junaidy. 

“We are always in pursuit of ensuring that the quality of service is maintained at the highest level because we are the first point of contact for guests, making us the face of the hotel’s brand. 

“The attributes of being a good concierge is being passionate about guest service, always attentive, always smiling and ready to go to nearly any length to fulfil wishes.” said a beaming Jason.

What makes this an exclusive membership is that they do not accept just anyone into Les Clefs d’Or. Before earning the right, one has to go through the association’s exacting selection process which consists of recommendations, a series of interviews and a written exam in which their knowledge, network and professionalism is put to the test.

The next time you are at the hotel, be sure to ask for either one of them as they are your golden keys to open doors that no others can.

“During these difficult times, an achievement like this means the world to G Hotel and it serves as an assurance to guests that they are being taken care of by extraordinarily well-trained professionals. 

“We would like to congratulate Jason on getting into the society and making G Hotel proud.” said Michael Hanratty, General Manager of G Hotel.

Penang Hyperlocal also takes this opportunity to congratulate Jason on his achievement, Syabas !